Blog
Leadership In The Time Of COVID-19
The reality of life post-COVID-19 has not fully sunk in yet, and its consequences for our businesses, organisations, economy, and society will play out over the rest of 2020 and beyond. Right now, we really need sober, smart, values-driven, and focused leadership. Remember the old adage, “Crisis does…
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Workplace Conflict: The Good, the Bad and the Ugly
The term 'conflict' has a negative connotation, but it can be used to develop healthy relationships. Conflict is bound to arise in the workplace due to different perspectives says Rachel Johnson, owner of Palomino Training Solutions. “There are many causes of conflict, but what all these…
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Top Notch Telephone Skills Satisfy Client Needs
Customer-focused organisations are generally more successful when their employees are trained to use soft skills to complement the technical requirements, or hard skills, of a job. An increasing number of employers are seeking to hire employees who have a high level of soft skills, says Rachel…
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[video] How to Create a High Performance Culture
Business Psychologist Andrew Sillitoe explores why some people rise to the top 20% in their field starting with research into why young people stay engaged with sport throughout their teens. Engaging others to operate at their full potential may be less of a mystery than we…
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5 Ways To Effectively Manage Your Own Work Performance
Have you ever worked hard in your job, devoted many years to a company you felt loyal to, only to continually be passed up for the pay raises, promotions, or career progression opportunities you assumed you were entitled to, and time and time again see other people…
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[video] Performance Reviews
An employee performance appraisal, performance evaluation or performance review as it is sometimes called, is a review by a manager where the employee's work performance is evaluated and strengths and weaknesses are identified, so that the employee knows where improvement is needed. Employee performance Reviews, Appraisals…
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This course makes you aware of your behaviour - excellent practical examples, clear and concise.
Amanda: Building Lasting Relationships
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