Managers go wrong with performance appraisals in so many ways, that it’s difficult to identify all of them. Some of the problems have to do with the overall system of performance appraisal, and other problems are the result of the one-on-one meeting that is held for the appraisal…

If you are a salesperson, you know that a difficult barrier in sales is overcoming customer objections. Watch this video to learn how to respond to customer objections and use listening skills to increase your sales. Master the art of closing the sales gap and converting…

Many small business owners don't have a dedicated sales team and take on the role of sales themselves. This may work out well if the small business owner has a sales background, but what if he has not been trained in sales, and doesn't have a solid…

TIP 1 Behaviours are rarely wrong in themselves, they just occur in the wrong context.  For example: it's good to be afraid of heights, it makes you more careful.  But being terrified of standing on the first rung of a stepladder - that is probably the…

Do you wish you were a better negotiator in all aspects of your life? Watch this very useful 4-minute negotiation tip session on BATNA. This is a key term in negotiations and we give you the basics in order to be great at this skill.  …

The ability to negotiate successfully in today's turbulent business climate can make the difference between success and failure. With this in mind, Ed has reevaluated his list of top ten negotiation tips. Here are Ed Brodow's Ten Tips for Successful Negotiating: 1. Don't be afraid to ask…