No-one questions that making friends is a good thing - we all want friends - humans, birds and even dogs. However, it’s not an easy thing, particularly when you’re cultivating business relationships. How do you make friends with customers you don’t like? How do you find common ground when there appears to be none? How do you start networking when you go to a business convention and you don’t know anyone? These are just some of the difficult questions that you may face in your day-to-day business life.
In this workshop, you are going to discover that the business of business is making friends, and the business of all professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.
Course Outline:
SECTION 1: How to Get People to Like You The rules of likeability
SECTION 2: What Influences People in Forming Relationships?
- Influences at Work
- Building Customer Connections
SECTION 3: Disclosure (Johari Windows)
- Johari Concept
- Johari Styles
SECTION 4: How to Win Friends and Influence People
SECTION 5: Communication Skills for Relationship Selling
- Listening
- Active Listening
- Asking Questions
SECTION 6: Non-Verbal Messages
- What your body language is saying
SECTION 7: Managing the Mingling
SECTION 8: The Handshake
SECTION 9: Small Talk
SECTION 10: Networking
- Organising your Network
- Case Study