Blog

[video] 5 Golden Rules for Building a Great Team

Watch this clear and simple video for some great tips on how to build better teams within your organisation. Teams are a pivotal part of an organisation's success, so it's worth it to spend some time getting it right.   Do you want to improve your…
Read more...

10 Team Building Tips to Take your Team from Great to Extraordinary

Whether you are an organisation, or a professional responsible for facilitating the team building process of a team or group, the following tips are ensured to give you some new ideas on how to accelerate your team building initiatives. Follow these 10 tips and become a…
Read more...

[video] 5 Things the Most Productive People Do Every Day

You have so much to do in a work day – answer tons of emails, work on ongoing projects, attend several meetings a day, and do everything else your boss throws at you. Here are five essential strategies productive people use to get things done and…
Read more...

11 Time Management Tips that Work

Do you feel the need to be more organized and/or more productive? Do you spend your day in a frenzy of activity and then wonder why you haven't accomplished much? Then these time management tips are for you - they'll help you increase your productivity and…
Read more...

[video] Telephone Skills

Don't just answer the phone, master it with the correct techniques and skill. The customer has one moment to gain the correct impression of you and your company so make it count as best you can.  Have a look at the video below for some great…
Read more...

Getting to Know Proper Telephone Etiquette

When did you start using the telephone? It was probably as soon as you could say "hello." You didn't need any more skill than that in order to make or receive a call. The truth is, while it certainly isn't rocket science, proper telephone etiquette in…
Read more...
  • I have certainly learnt a lot that will definitely be taken back to my workplace.

    Samantha: Customer Service Training

Our mission

'Empowering others to help themselves through training, education & motivation.'