As we all know writing minutes is a basic skill for assistants and we have probably written more over the years than Stephen King has writing novels. I had a job a few years back that provided support for twelve Committees who had four meetings a…

This animated video describes the six universal Principles of Persuasion that have been scientifically proven to make you most effective as reported in Dr. Cialdini’s groundbreaking book, Influence. This video is narrated by Dr. Robert Cialdini and Steve Martin, CMCT (co-author of YES & The Small…

Researchers have been studying the factors that influence us to say yes to the request of others for over 60 years. And there can be no doubt that there’s a science to how we are persuaded. And a lot of the science is surprising. When making…

Are you guilty for thinking that instead of delegating it's easier to just do it yourself?  Well, you're not alone. In this video, we look at the advantages and disadvantages of delegating and share some tips for making the delegation process run smoothly.     Do…

Ping! Something needs your attention. Is it an email? A tweet? A text? A reminder on your phone? A calendar invite? Ping! Another one. Ping! There’s that sound again. Or maybe it’s a visual cue, an ever-ascending ticker count on your app icons or inbox. Quick,…