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Tips on Good Minute Taking

As we all know writing minutes is a basic skill for assistants and we have probably written more over the years than Stephen King has writing novels. I had a job a few years back that provided support for twelve Committees who had four meetings a…
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[video] Science Of Persuasion

This animated video describes the six universal Principles of Persuasion that have been scientifically proven to make you most effective as reported in Dr. Cialdini’s groundbreaking book, Influence. This video is narrated by Dr. Robert Cialdini and Steve Martin, CMCT (co-author of YES & The Small…
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Principles of Persuasion

Researchers have been studying the factors that influence us to say yes to the request of others for over 60 years. And there can be no doubt that there’s a science to how we are persuaded. And a lot of the science is surprising. When making…
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[video] 7 Signs You Have High Emotional Intelligence

High emotional intelligence or EQ is the ability to identify and manage your own emotions as well as the emotions of others. Have a look at the signs that show you have a high EQ in this informative video.   Do you want to improve your…
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[video] Delegating Effectively

Are you guilty for thinking that instead of delegating it's easier to just do it yourself?  Well, you're not alone. In this video, we look at the advantages and disadvantages of delegating and share some tips for making the delegation process run smoothly.     Do…
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How to Decide Which Tasks to Delegate

Ping! Something needs your attention. Is it an email? A tweet? A text? A reminder on your phone? A calendar invite? Ping! Another one. Ping! There’s that sound again. Or maybe it’s a visual cue, an ever-ascending ticker count on your app icons or inbox. Quick,…
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  • Awesome experience - learnt a lot of useful information to help our company.

    Cindi: Telephone Etiquette Training

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