This high-energy video from Temkin Group provides rich insights into why customer experience is so important in order to be successful in business. And it shares a secret or two along the way that could be very important...   Do you want to improve your customer…

How to make sure your customer service team is skilled, empathetic, and engaged What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service. No matter how great your product…

Every day, a sea of decisions stretches before us, and it’s impossible to make a perfect choice every time. But there are many ways to improve our chances — and one particularly effective technique is critical thinking. Samantha Agoos describes a 5-step process that may help…

Critical thinking is one of the most sought after qualities that employers seek in job candidates. Employers list this skill as a job qualification in a broad range of job postings including both professional and non-professional positions. Regardless of the job for which you're applying, critical…

Are you tired of the same old ideas being used time and time again?  Are you searching for ways to unravel better and different ideas?  Have a look at this video and how to use the SCAMPER technique.   Do you want to improve your creative…

It's hard to keep track of everything we learn about on how to be more creative. Should we adjust the temperature in our workspace, or should we try to put off creative work until we're tired. It’s difficult to remember what will improve our creativity and when…