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[video] 5 Must-Do’s for Employee Onboarding

No matter what size your company is, a formal orientation is the best way to welcome new employees and introduce them to your organization. Orientation can range from a few hours to several days, depending on the amount of information to cover and the complexity of…
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10 Ways to Improve your Employee Induction Process

Your employee induction process is often what makes or breaks an employee’s experience at a company. A great induction or on boarding experience helps settle your new employee in, and avoid workplace issues in the future. Here are 10 tips to make it great! A successful employee…
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[video] How to Deal With Clients Who Won't Pay

What should you do when a customer owes you money and won't pay? Sometimes, the difference between getting paid and not getting paid can be something so small, so it's important that you have a game plan ready BEFORE you reach out to someone who owes…
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How Debt Impacts a Company

The amount of debt a company takes on has an impact on its balance sheet. In particular, it affects the relationships between several components of the balance sheet. Analysts, investors and bankers all rely to a certain extent on the balance sheet to determine the risk…
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[video] Be a Great Customer Service Manager

Customer service speaker and expert Cary Cavitt shares what the best customer service managers do! Having personally served over 100,000 customers in the last 35 years as well as written eight books on the subject of providing outstanding customer service, Cary is well aware of what…
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6 Keys to Improving your Team’s Customer Service Skills

How to make sure your customer service team is skilled, empathetic, and engaged What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service. No matter how great your product…
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  • There is no doubt that this workshop has everything you need in order to lead people and have great productivity at the same time.

    Thabo: Supervisor Training

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