Course Overview:
One of the most common ways our customers interface with employees is in the reception area. Therefore, maintaining this area and ensuring that you are giving your customers the best possible impression is essential. Your reputation for service can depend on how well you do this as well as the success of your company.
Course Outline:
SECTION 1: Receiving Visitors
- Acknowledging and greeting visitors
- Creating a comfortable rapport
- Professionalism
SECTION 2: Consulting with Visitors
- Establish visitor's requirements and reasons
- Attend to visitor's enquiry promptly
- Convey the estimated time / waiting period
- Send and receive documents and items effectively
SECTION 3: Directing Visitors
- Directing visitors with clear directions
- Notifying the relevant party of visitor’s arrival
SECTION 4 - Security Procedures
- The signing in and out of visitors
- Visitor's cards and validation
- Handing in of firearms
SECTION 5 - Telephone Etiquette
- Clear your mind
- Answer telephone promptly
- Be present with your caller
- Prepare your phone voice
- Offer your standard greeting
- Be prepared before you respond
- Making and ending a call