Supervisor Training

Supervisor Training

A horse leads with grace and poise. Be as graceful with your team by learning to overcome many of the managerial problems that may be encountered in this position.  Dealing with these problems is not easy but it does not have to lead to discouragement. 

This introduction to supervisory skills course is designed to help delegates understand the skills and responsibilities that go with first line management.

Course Outline:

SECTION 1:    Responsibilities of a Manager / Supervisor

  • To management
  • To workgroup
  • To self

SECTION 2:    Setting Goals

  • SMART Goals
  • Examples
  • The 3 P’s
  • Personal
  • Positive
  • Put in writing

SECTION 3:    Planning

  • How Can Planning Help Me?
  • The Six Steps to Planning    
  • The Next Steps - Implementation
  • Task Review and Evaluation
  • Types of Tasks
  • Urgent
  • Important
  • Maintenance
  • Progress
  • Prioritising

SECTION 4:    Communication

  • What is a Skilled Communicator?
  • Asking Questions
  • Probing
  • Listening Skills
  • Communication & Listening Barriers
  • Overcoming Barriers
  • Active Listening
  • Non Verbal Messages

SECTION 5:    Delegation

  • Delegation Do’s and Don’ts
  • Self Assessment
  • What is Delegation
  • Four Steps to Delegation
  • Degrees of Delegation
  • What to Delegate
  • Assessing Delegation

SECTION 6:    Giving Feedback

  • The Importance of Feedback
  • The Sandwich Technique
  • The Six Steps to Constructive Feedback
  • Top Feedback Tips
  • Coping with Criticism
  • Skill Building

SECTION 7:    Providing Instruction

  • Vague Instructions

SECTION 8:    Managing Conflict

  • Positive vs Negative Conflict
  • Causes of Conflict
  • The Conflict Resolution Process
  • Roleplay

SECTION 9:    Dealing With Difficult Employees

  • The Over-Dependent Employee
  • The Lazy Employee
  • The Hostile Employee
  • The Chronic Complainer

Course reference: SUP315

Duration: One Day (1 Day)

Time: 09h00 - 15h30

Type: On-site at your work premises, Open Course (public event), E-learning (on-line course)


Fact: A successful manager or supervisor is able to lead a team by looking at both workplace performance and behaviour to get the most out of the employees.


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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: This workshop is designed for supervisors, team and/or section leaders who are relatively new to their role or who have had little or no previous training in the basics of people management.



  • I have certainly learnt a lot that will definitely be taken back to my workplace.

    Samantha: Customer Service Training

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