Course Overview:
With a host of challenges and responsibilities to tackle, supervisors need training like never before. A horse leads with grace and poise. Be as graceful with your team by learning to overcome many of the managerial problems that may be encountered in this position. Dealing with these problems is not easy but it does not have to lead to discouragement.
This introduction to supervisory skills course is designed to help delegates understand the skills and responsibilities that go with first line management.
Course Outline:
SECTION 1: Your Responsibilities
- To management
- To workgroup
- To self
SECTION 2: Setting Goals
- SMART Goals
- Examples
- The 3 P’s
SECTION 3: Planning
- How Can Planning Help Me?
- The Six Steps to Planning
- The Next Steps - Implementation
- Task Review and Evaluation
- Types of Tasks
- Prioritising
SECTION 4: Communication
- Asking Questions
- Probing
- Listening Skills
- Barriers
- Active Listening
- Non Verbal Messages
SECTION 5: Delegation
- Delegation Do’s and Don’ts
- What is Delegation
- Steps to Delegation
- Degrees of Delegation
- What to Delegate
- Assessing Delegation
SECTION 6: Giving Feedback
- The Sandwich Technique
- The Six Steps to Constructive Feedback
- Top Feedback Tips
- Coping with Criticism
SECTION 7: Providing Instruction
- Vague Instructions
SECTION 8: Managing Conflict
- Positive vs Negative Conflict
- Causes of Conflict
- The Conflict Resolution Process
SECTION 9: Dealing With Difficult Employees
- The Over-Dependent Employee
- The Lazy Employee
- The Hostile Employee
- The Chronic Complainer