Communication Skills Training

Communication Skills Training

Course Overview

Penguins communicate by vocalising and performing physical behaviours called displays - this helps them in their every day survival. Effective communication can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, and problem-solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Effective communication combines a set of skills including non-verbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognise and understand your own emotions and those of the person you’re communicating with.

This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.

Course Outline

SECTION 1: The Communication Process

  • What is a Good Communicator?
  • What is Communication?

SECTION 2: Organising your Communication

SECTION 3: The Communication Context

  • Creating the Right Environment
  • Stress and Emotions

SECTION 4: The Communication Channel

  • Types of Communication
  • Choosing the Best Channel

SECTION 5: Delivering your Message

  • Communicating by Speech
  • Communicating by Body Language
  • The Words we Use
  • 5 Tips for Better Communication

SECTION 6: The Communication Barriers

  • Common Barriers
  • Language Barriers
  • Psychological Barriers
  • Physiological Barriers
  • Physical Barriers
  • Systematic Barriers
  • Attitudinal Barriers

SECTION 7: Feedback from the Receiver

  • Reading the Receiver
  • Asking Questions
  • Probing
  • Listening
  • Active Listening Skills
  • Case Study

SECTION 8: Enhancing Communication

  • Self Image
  • Remembering Names
  • The Johari Windows
  • The Johari Styles

Course reference: COM115

Duration: 1 day

Time: 09h00 - 15h30

Type: On-site at your work premises, Open Course (public event), E-learning (on-line course)


Fact: Many staff members struggle to apply the basic principles of communication, leading to misunderstanding and time wastage.


Register for this training course

Enquire about this training course


Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, voice recordings, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: All individuals and professionals who would like to strengthen their communication and collaboration skills and work confidently with others.



More in this category
Supervisor Training »
  • Awesome experience - learnt a lot of useful information to help our company.

    Cindi: Telephone Etiquette Training

Our mission

'Empowering others to help themselves through training, education & motivation.'