Performance Management Skills

Performance Management Skills

Like a bear understands his strength and power, so too is it important for you to understand yourself and the day-to-day choices you make that impact your accomplishments and interactions with others.

This workshop will help you acquire skills for improving confidence, team building, problem-solving and communication allowing you to achieve goals that will result in growth, change, and increased effectiveness.

Course Outline:

SECTION 1:     Understanding Yourself      

SECTION 2:     Typology (AKA Personality Typing)

  • Typology History         
  • Typology Introduction     
  • Individual Assessment     
  • Keywords     
  • Teamwork     

SECTION 3:     Temperament and Leadership     

  • Two Letter Temperaments
  • Temperamental Teams

SECTION 4:     A Lighter Look     

SECTION 5:     Talking to Other Types     

  • Types and Tips
  • Case Study

SECTION 6:     The Situational Leadership Model

SECTION 7:     Stages of Team Development    

SECTION 8:     Building a Team         

  • Hiring New Employees     
  • Interview Questions     
  • Standards     
  • Learning Curve     

SECTION 9:     Managing Performance          

  • Positive Feedback     
  • Constructive Feedback     
  • Accepting Criticism
  • Personality Type Review

SECTION 10:     Problem-Solving & Decision-Making    

  • Problem-Solving Basics     
  • The Problem-Solving Process     
  • Barriers to Solving Problems
  • Three Types of Decisions    

SECTION 11:     Performance Management        

  • The Shared Management Model     
  • Good Feedback     
  • Preparing for Feedback     

SECTION 12:     Coaching     

SECTION 13:     Performance Documentation     

SECTION 14:     FAQs about Performance Appraisals      

SECTION 15:     Looking Ahead    

Course reference: PFM315

Duration: Two Days (2 Days)

Time: 09h00 - 15h30

Type: Onsite at your work premises, Open (Public) Course, E-learning (Online) course, Online via Google Meet

Fact: Performance of all employees has a major impact on individual and work group functioning which, in turn, impacts on overall organisational effectiveness.

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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.

Target Audience: This is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem-solving and decision-making skills, and to explore performance management issues.

  • I have certainly learnt a lot that will definitely be taken back to my workplace.

    Samantha: Customer Service Training

Our mission

'Empowering others to help themselves through training, education & motivation.'