Performance Management Skills

Performance Management Skills

Like a bear understands his strength and power, so too is it important for you to understand yourself and the day-to-day choices you make that impact your accomplishments and interactions with others.

This workshop will help you acquire skills for improving confidence, team building, problem-solving and communication allowing you to achieve goals that will result in growth, change, and increased effectiveness.

Course Outline:

SECTION 1:     Understanding Yourself      

SECTION 2:     Typology (AKA Personality Typing)

  • Typology History         
  • Typology Introduction     
  • Individual Assessment     
  • Keywords     
  • Teamwork     

SECTION 3:     Temperament and Leadership     

  • Two Letter Temperaments
  • Temperamental Teams

SECTION 4:     A Lighter Look     

SECTION 5:     Talking to Other Types     

  • Types and Tips
  • Case Study

SECTION 6:     The Situational Leadership Model

SECTION 7:     Stages of Team Development    

SECTION 8:     Building a Team         

  • Hiring New Employees     
  • Interview Questions     
  • Standards     
  • Learning Curve     

SECTION 9:     Managing Performance          

  • Positive Feedback     
  • Constructive Feedback     
  • Accepting Criticism
  • Personality Type Review

SECTION 10:     Problem-Solving & Decision-Making    

  • Problem-Solving Basics     
  • The Problem-Solving Process     
  • Barriers to Solving Problems
  • Three Types of Decisions    

SECTION 11:     Performance Management        

  • The Shared Management Model     
  • Good Feedback     
  • Preparing for Feedback     

SECTION 12:     Coaching     

SECTION 13:     Performance Documentation     

SECTION 14:     FAQs about Performance Appraisals      

SECTION 15:     Looking Ahead    


Course reference: PFM315

Duration: Two Days (2 Days)

Time: 09h00 - 15h30

Type: Onsite at your work premises, Open (Public) Course, E-learning (Online) course, Online via Google Meet


Fact: Performance of all employees has a major impact on individual and work group functioning which, in turn, impacts on overall organisational effectiveness.


Register for this training course

Register for this course


Enquire about this training course

Send enquiry


Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: This is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem-solving and decision-making skills, and to explore performance management issues.



  • This was a great learning curve, showing how important the interview process actually is and how we can improve it.

    Nomfundo: Recruitment & Selection Training

Our mission

'Empowering others to help themselves through training, education & motivation.'