Course Overview:
In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. As pollen is to a butterfly, be a solid foundation to your company by understanding how to take part in developing job descriptions, sitting in on interviews, or taking responsibility for discipline.
This workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss induction; and cover some issues that arise after the hiring (such as discipline).
Course Outline:
SECTION 1: Defining Human Resources
- The Basics of HR Management
- Case Study: Expansion Staffing
SECTION 2: Skills Inventory
SECTION 3: Forecasting
SECTION 4: Job Analysis
- Understanding Job Analysis
- Performing an Analysis
- Job Analysis Formats
SECTION 5: Job Competencies
SECTION 6: Position Profiles/Job Descriptions
SECTION 7: Do You Really Need to Hire?
- Evaluate All Options
- The Real Cost of Employee Turnover
SECTION 8: Finding Candidates
SECTION 9: Advertising Guidelines
SECTION 10: Screening CV’s
SECTION 11: Preparing for the Interview
- Conducting the Interview
- History of the Interviewing Process
- An Objective Interview
- Basics and Purpose of Behavioural Interviewing
- Asking Questions
- Understanding and Developing BDI Questions
- The Critical Incident Technique
SECTION 12: After the Interview
SECTION 13: Employee Orientation
- Why Have Orientation?
- How Did Your Orientation Rate?
- Problems to Avoid
- Planning the Orientation Programme
SECTION 14: Planning Training
- The Training Cycle
- Internal vs. External Training
SECTION 15: Working With External Providers
SECTION 16: Performance Appraisals
SECTION 17: Discipline
SECTION 18: Termination
- Letting Staff Go
- Case Study: How to Fire an Employee?