Course Overview:
Managing a diary can be a challenging and often stressful job, especially in today's environment where demands of increased production and efficiency are a reality of success or failure. Learn how to keep a sharp eagle eye on the diaries you manage for yourself and others.
Course Outline:
Session 1 - Demonstrating the Ability to Manage A Diary
- The importance and need for accurate diary information is explained.
- Diary is completed neatly and legibly.
- Evidence that the diary is referred to daily is demonstrated.
Session 2 - Making Entries in a Diary
- Appointments are prioritised according to requirements.
- Appointments are correctly entered and are prioritised according to requirements.
- Cancelled or postponed appointments are actioned according to requirements.
- Diary is updated on an ongoing basis.
Session 3 - Communicating Relevant Diary Information
- The importance of communicating accurate and relevant diary information is explained.
- Diary information is communicated to all stakeholders within agreed time frames.
- Appointments are confirmed with all stakeholders within agreed time frames.Alterations to the diary are communicated to all stakeholders within agreed time frames.