Managing a Diary

Managing a Diary

Course Overview:

Managing a diary can be a challenging and often stressful job, especially in today's environment where demands of increased production and efficiency are a reality of success or failure.  Learn how to keep a sharp eagle eye on the diaries you manage for yourself and others.

Course Outline:

Session 1 - Demonstrating the Ability to Manage A Diary

  • The importance and need for accurate diary information is explained.
  • Diary is completed neatly and legibly.
  • Evidence that the diary is referred to daily is demonstrated.

Session 2 - Making Entries in a Diary

  • Appointments are prioritised according to requirements.
  • Appointments are correctly entered and are prioritised according to requirements.
  • Cancelled or postponed appointments are actioned according to requirements.
  • Diary is updated on an ongoing basis.

Session 3 - Communicating Relevant Diary Information

  • The importance of communicating accurate and relevant diary information is explained.
  • Diary information is communicated to all stakeholders within agreed time frames.
  • Appointments are confirmed with all stakeholders within agreed time frames.Alterations to the diary are communicated to all stakeholders within agreed time frames.

Course reference: MAN115

Duration: One Day (1 Day)

Time: 09h00 - 15h30

Type: On-site at your work premises


Fact: Stress is typically caused by things left undone or unfinished; seldom by things that have been done.


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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: This workshop is designed for all those who manage a diary for someone else – PA’s, receptionists, office administrators, etc.



  • I have certainly learnt a lot that will definitely be taken back to my workplace.

    Samantha: Customer Service Training

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