Business Writing Skills

Course Overview:

A butterfly's markings have been intricately designed to perfection, a perfection that we should strive for in our business writing in order to create the right impression with our clients.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. If you write as part of your job, being able to write well is a real career booster. Good writing is hard work, and even the best writers get discouraged. However, with practise you can feel more confident about your own writing.

Course Outline:

SECTION 1: Introduction and Course Overview

SECTION 2: The 4 C’s

1. Clear, Concise, Complete, Correct
2. The Readability Index

SECTION 3: Courtesy and Professionalism

 SECTION 4: The Main Message

1. Where are the main ideas found?
2. Have I selected the correct main idea of a paragraph?

SECTION 5: Spelling and Proofreading 

1. Spelling
2. Spelling Tricks
3. Frequently Confused Words
4. Proofreading

 SECTION 6: Punctuation

1. Commas, Full Stops, Colons, Parentheses, Question Marks, Quotation Marks, Bullet Points, Apostrophes

SECTION 7: Softening Negative Responses

SECTION 8: Verb and Noun Agreement

SECTION 9: Active and Passive Voice

SECTION 10: Inclusive Language

SECTION 11: Email Etiquette

1. Professional Email Conduct
2. Parts of an Email
3. Correcting Business Emails

SECTION 12: The Writing Process

1. The Steps