Business Etiquette Skills

Business Etiquette Skills

Magestic elephants have an etiquette of respect and dignity amongst each other. If you want to make it in today’s business world, you need a similar savvy and the ability to establish yourself in a credible manner. 

A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

Course Outline:

Section 1: Introduction and Course Overview

Section 2: Fear of Embarrassment

Section 3: Test Your Business Etiquette

Section 4: The Handshake

  • The perfect handshake

Section 5: Business Card Etiquette

  • Tips

Section 6: The Skill of Making Small Talk

  • Is small talk really necessary?

Section 7: Do You Remember Names?

Section 8: Making That Great First Impression

Section 9: Dress for Success

  • Dressing the Part
  • What’s Your Code?
  • Adding Colour to your Wardrobe

Section 10: Business Dining

Section 11: E-Mail and Telephone Etiquette

Section 12: In Good Company's Business Etiquette Quiz


Course reference: BUS115

Duration: One Day (1 Day)

Time: 09h00 - 15h30

Type: On-site at your work premises


Fact: Being confident in a business environment can change people’s impression of you and improve overall results.


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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: This workshop is designed for all levels of staff members who need to interact with customers on a regular basis.



  • Awesome experience - learnt a lot of useful information to help our company.

    Cindi: Telephone Etiquette Training

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