Course Overview:
It is important to understand yourself and the day-to-day choices you make that impact your accomplishments and interactions with others.
This workshop will help you acquire skills for improving confidence, team building, and communication allowing you to achieve goals that will result in growth, change, and increased effectiveness.
Course Outline:
SECTION 1: Personal Best, Professional Best
- What is my Best?
- Professionalism
SECTION 2: Making a Good Impression
- Putting Others at Ease
SECTION 3: Distorted Thinking
- Reasons for Distortion
SECTION 4: Steps to Feeling Good
- Practical Exercise
SECTION 5: Assertiveness
- What is assertiveness?
- How assertive are you?
SECTION 6: The Four Communication Styles
- Aggressive
- Passive-Aggressive
- Passive
- Assertive
SECTION 7: Improving your Assertiveness
SECTION 8: Communication
- What makes a Good Communicator?
- Asking Questions
- Probing
- Listening and Barriers
- Active Listening
SECTION 9: Self and Time Management
- Self-Management
- Time Management
- Other Time Management Tips
- Your Workspace
- Being Proactive
SECTION 10: Setting Goals
- SMART Goals
- The Three P’s
SECTION 11: Difficult People
- Defining Conflict
- Blending
- Redirecting
SECTION 12: Business Writing
- The Four C’s