Just like animals, we often experience hurdles that we need to overcome in our lives. Sales professionals are always looking for ways to overcome customer objections (sales hurdles) and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.
Course Outline:
SECTION 1: Credibility
SECTION 2: Your Competition
SECTION 3: Critical Communication Skills
- Listening
- Listening for Accuracy
- Powerful Questions
SECTION 4: Observing Observation Skills
SECTION 5: Customer Service Complaints
SECTION 6: Overcoming Objections
SECTION 7: How Can Teamwork Help Me?
- Why Work as a Team?
- Pricing Issues
SECTION 8: Handling other Objections
SECTION 9: Buying Signals
SECTION 10: Closing the Sale
- Closing Techniques
- Top Fifteen Activities That Make You Successful at Closing