Emotional Intelligence

Emotional Intelligence

This eagle knows who he is and what he's feeling. Simple. Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.


This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.


How to Use This Guide

Session One: Course Overview

Session Two: History of Emotional Intelligence

Session Three: Emotional Intelligence Defined

  1. Definitions and Thoughts
  2. Making Connections

Session Four: EI Blueprint

Session Five: Optimism

  1. What is Optimism?
  2. ABC’s of Optimism
  3. Pessimism vs. Optimism
  4. Adversities

Session Six: Validating Emotions in Others

Session Seven: Understanding Emotions

  1. The Seven Human Emotions
  2. Positives and Negatives
  3. The Emotional Map

Session Eight: Setting Your Personal Vision

  1. Defining Your Principles
  2. Understanding Your Values
  3. Considering Your Strengths and Talents
  4. What’s Standing in Your Way?
  5. Think in Terms of Relationships
  6. Creating Your Vision Statement

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Course reference: EMO510

Duration: One Day (1 Day)

Time: 09h00 - 15h30

Type: Onsite at your work premises, Open (Public) Course, E-learning (Online) course, Online via Google Meet

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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.

  • I have certainly learnt a lot that will definitely be taken back to my workplace.

    Samantha: Customer Service Training

Our mission

'Empowering others to help themselves through training, education & motivation.'