Debt Collecting Training

Debt Collecting Training

Course Overview:

Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns. Learn to be as focused as a bear to ensure that your debt collection activities result in payment of the outstanding amounts, without damaging your customer relations.

In this course you will be given tool and techniques on how to deal with debtors and successfully collect outstanding monies.

Course Outline:

Section 1: Introduction

  • Smile and Dial
  • It’s all in the Tone
  • Take Control and don’t let go
  • Be Prepared
  • Ask Questions and Listen
  • Make Notes
  • Stay Focused and don’t be Manipulated
  • Broken Promises
  • Avoid Arguments and Threats
  • Objections
  • Getting Commitment and Summarising

Section 2: Communication

  • The Communication Process
  • Barriers
  • Assertive Communication

Section 3: Voice and Voice Production

  • Parts of our Voice
  • The Words we Use

Section 4: Listening on the Phone

  • Becoming a Better Listener
  • Listening is an active process

Section 5: Body Language

Section 6: Telephone Skills when Debt Collecting

  • Techniques
  • Stress

Section 7: Types of Debtors

  • Types of Debtors
  • How to Deal with them

Section 8: Managing Debtors Effectively

  • Collection Letter Templates

Course reference: DEB115

Duration: One Day (1 Day)

Time: 09h00 - 15h30

Type: Onsite at your work premises, Open (Public) Course, Online via Google Meet

Fact: 75% of debt is collected after the 5th attempt. Most debt collectors give up after the 1st attempt.

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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.

Target Audience: All individuals and professionals who would like to increase their debt collecting skills in order to effectively collect outstanding debt within a company.

  • This course makes you aware of your behaviour - excellent practical examples, clear and concise.

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Our mission

'Empowering others to help themselves through training, education & motivation.'