Debt Collecting Training

Debt Collecting Training

Course Overview:

Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns. However, it is essential to ensure that your debt collection activities result in payment of the outstanding amounts, without damaging your customer relations. Avoid charging down your outstanding debt like a bear by learning tips and techniques to make you effective.

Course Outline:

SECTION 1: Introduction

  • Smile and Dial
  • It's all in the Tone
  • Take Control and don't let go
  • Be Prepared
  • Ask Questions and Listen
  • Make Notes
  • Stay Focused and don't be Manipulated
  • Broken Promises
  • Avoid Arguments and Threats
  • Objections
  • Getting Commitment and Summarising

SECTION 2: Communication

  • The Communication Process

SECTION 3: Voice and Voice Production

  • Parts of our Voice
  • The Words we Use

SECTION 4: Listening on the Phone

  • Becoming a Better Listener

SECTION 5: Body Language

SECTION 6: Telephone Skills when Debt Collecting

  • Techniques
  • Stress

SECTION 7: Types of Debtors

    • The 4 Types
    • How to Deal with them

SECTION 8: Managing Debtors Effectively


Course reference: DEB115

Duration: One Day (1 Day)

Time: 09h00 - 15h30

Type: On-site at your work premises


Fact: 75% of debt is collected after the 5th attempt. Most debt collectors give up after the 1st attempt.


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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: This workshop is designed for everyone who deals with debt collection in an organisation.



  • Awesome experience - learnt a lot of useful information to help our company.

    Cindi: Telephone Etiquette Training

Our mission

'Empowering others to help themselves through training, education & motivation.'