Anger Management Training

Anger Management Training

Course Overview:

Anger is a universal experience. Tigers get angry, bees get angry, and so do humans. You do not have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. 

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organisation that edge.

Course Outline:

SECTION 1: What is Anger?

  • Managing Your Anger
  • Costs and Pay-Offs
  • What Are your Anger Pay-Offs?
  • The Anger Process
  • The Problem with Trigger Thoughts
  • How Does Anger Affect Thinking?

SECTION 2: Is Anger the Best Response?

  • Distorted Thinking

SECTION 3: Managing Anger

  • Coping Strategies
  • Sanctuary
  • Relaxation Techniques

SECTION 4: Communicating

  • The Four-Step Message

SECTION 5: Are you a Good Listener?

  • Asking Questions
  • Three Keys

SECTION 6: Behaviour Types

SECTION 7: Taking Control


Course reference: ANG115

Duration: One Day (1 Day)

Time: 09h00 - 15h30

Type: On-site at your work premises, Open Course (public event), E-learning (on-line course)


Fact: There are hundreds of issues out there to make you angry at work. But the consequences are even worse.


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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: This workshop is designed for everyone who deals with people and who would effectively like to improve anger management techniques.



  • I have certainly learnt a lot that will definitely be taken back to my workplace.

    Samantha: Customer Service Training

Our mission

'Empowering others to help themselves through training, education & motivation.'