Supervisor Training (Maxi)

Supervisor Training (Maxi)

Course Overview:

With a host of challenges and responsibilities to tackle, supervisors need training like never before. This workshop will help overcome many of the managerial problems that may be encountered in this position.  Dealing with these problems is not easy but it does not have to lead to discouragement. 

This introduction to supervisory skills course is designed to help delegates understand the skills and responsibilities that go with first line management.

Course Outline:

SECTION 1:    Responsibilities of a Manager / Supervisor

  • To management
  • To workgroup
  • To self

SECTION 2:    Setting Goals

  • SMART Goals
  • Examples
  • The 3 P’s
  • Personal
  • Positive
  • Put in writing

SECTION 3:    Planning

  • How Can Planning Help Me?
  • The Six Steps to Planning    
  • The Next Steps - Implementation
  • Task Review and Evaluation
  • Types of Tasks
    • Urgent
    • Important
    • Maintenance
    • Progress
  • Prioritising

SECTION 4:    Communication

  • What is a Skilled Communicator?
  • Asking Questions
  • Probing
  • Listening Skills
  • Communication & Listening Barriers
  • Overcoming Barriers
  • Active Listening
  • Non Verbal Messages

SECTION 5:    Delegation

  • Delegation Do’s and Don’ts
  • Self Assessment
  • What is Delegation
  • Four Steps to Delegation
  • Degrees of Delegation
  • What to Delegate
  • Assessing Delegation

SECTION 6:    Giving Feedback

  • The Importance of Feedback
  • The Sandwich Technique
  • The Six Steps to Constructive Feedback
  • Top Feedback Tips
  • Coping with Criticism
  • Skill Building

SECTION 7:    Providing Instruction

  • Vague Instructions

SECTION 8:    Managing Conflict

  • Positive vs Negative Conflict
  • Causes of Conflict
  • The Conflict Resolution Process
  • Roleplay

SECTION 9:    Dealing With Difficult Employees

  • The Over-Dependent Employee
  • The Lazy Employee
  • The Hostile Employee
  • The Chronic Complainer

SECTION 10: Defining Coaching

  • Two Schools
  • Recall and Reflection
  • Coaching Skills

SECTION 11: Interpersonal Communication Skills

  • What are Communication Skills?
  • Non Verbal Communication

SECTION 12: Critical Coaching Skills

  • Improving our Critical Skills

SECTION 13: Learning Styles and Principles

SECTION 14: Benefits/Consequences

SECTION 15: Skills Involved in Coaching

SECTION 16: The Coaching Model

SECTION 17: Feedback

SECTION 18: Coaching Problems

SECTION 19: Motivation Defined

SECTION 20: Motivational Theories

  • Maslow’s Hierarchy of Needs
  • Herzberg’s Motivational Theory
  • Combining the Two Theories
  • Situational Analysis

SECTION 21: Object-Oriented Theory

  • The Carrot, The Whip, The Plant
  • Identifying Motivators

SECTION 22: Reinforcement Theory

  • Appropriate uses in the Workplace

SECTION 23: Expectancy Theory

SECTION 24: A Motivational Checklist

 


Course reference: SUP316

Duration: Two Days (2 Days)

Time: 09h00 - 15h30

Type: On-site at your work premises


Fact: A successful manager or supervisor is able to lead a team by looking at both workplace performance and behaviour to get the most out of the employees.


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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.


Target Audience: This workshop is designed for supervisors, team and/or section leaders who are relatively new to their role or who have had little or no previous training in the basics of people management.



  • I have certainly learnt a lot that will definitely be taken back to my workplace.

    Samantha: Customer Service Training

Our mission

'Empowering others to help themselves through training, education & motivation.'