Business Writing Skills (Maxi)

Business Writing Skills (Maxi)

Course Overview:

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action, the letter that says what a phone call can’t.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. For those who must write as part of their job, being able to write well is a real career boost. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing.

We can think about writing either as a process or as a product, the finished piece of writing. If we can think of it as a process, then by changing the way we go about writing, we can change the finished product. While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there.

Course Outline:

SECTION 1: Why Write?

  • Your Audience
  • Company Image

SECTION 2: The 4 C’s

  • Clear
  • Concise
  • Complete
  • Correct

SECTION 3: Spelling and Proofreading

  • Spelling and Proofreading
  • Common Spelling Errors
  • Some Spelling Tricks

SECTION 4: Sentences and Paragraphs

  • Sentence Structure and Construction
  • Using Sentences Effectively
  • The Purpose of Paragraphs
  • Effective Paragraphs

SECTION 5: Courtesy in Writing

  • Professionalism
  • Human Factor

SECTION 6: Punctuation

  • The Comma (,)
  • The Semi-Colon (;)
  • The Colon (:)
  • The Apostrophe (')

SECTION 7: Elements of Writing

  • Making Words Agree
  • Active and Passive Voice
  • Inclusive Language

SECTION 8: E-mail Etiquette

  • Professional E-mail Conduct
  • Correcting Business E-mails

SECTION 9: Writing Challenges

  • The Top Challenges

SECTION 10: Planning your Writing

  • Mind Mapping
  • Structure
  • Creating an Interest

SECTION 11: Business Letters

  • Parts of a Business Letter
  • Types of Business Letters
  • Dissecting Letters

SECTION 12: Business Documents

  • Business Cases
  • Requests for Proposals
  • Writing Reports
  • Memos

SECTION 13: Dealing with Specific Requests

  • Requests for information
  • Letters of Reference (Recommendation)
  • Letters of Refusal
  • Letters of Persuasion


Course reference: BUS117

Duration: Two Days (2 Days)

Time: 09h00 - 15h30

Type: Onsite at your work premises, Open (Public) Course, E-learning (Online) course, Online via Google Meet

Fact: Business writing forms a large part of a person’s impression of the writer as well as the organisation. Poor business writing can lead to the downfall of a company.

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Training Methods: This workshop includes dynamic trainee/trainer interactions and discussions, written and oral exercises, role plays, case studies, reflection, quizzes and a workbook for each participant to take back to the workplace.

Target Audience: All individuals and professionals who would like to strengthen their business writing skills and work confidently with others while creating the right impression.

  • There is no doubt that this workshop has everything you need in order to lead people and have great productivity at the same time.

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